work contract in Dubai
Job description
The Customer Service Specialist (CSS) contributes to the success of all Clients Brands and Customers
in the UAE by handling frontline and backline activities to merchandise orders to key customers in a
fast-paced direct customer delivery environment. analyze situations accurately taking effective
action under narrow time constraints. This role reports into the Customer Service Manager.
About the Company
ManpowerGroup powers the success of many of the world’s most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise – 3600 offices in over 80 countries – we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.
Opportunity details:
- Country : Dubai, UAE
- Company Name : ManpowerGroup
- Job Name: Customer Service Specialist
- Employment type: Full time
- Contract : 9mths contract
- Countries available to apply : Most countries of the world are available to apply for this opportunity.
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CUSTOMER SERVICE MANAGEMENT
• Shipments and relationship with Key accounts across Dubai and Northern Emirates
• SAP ECC Key user, heavily involved in system related activities and testing
• Manage Customer’s requirements & orders management on SAP in a timely manner.
• Delivery of the SLAs agreed with the Business partners.
• Close collaboration with Internal functions such as Demand Planning, Logistic Operations, Finance, Sales teams for seamless operations.
• Leading operational meetings and business reviews with internal and external stake holders.
• Accounted for CS main KPIs (CFR, Optimized delivery cost & reduction of returns waste)
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Requirements:
– Minimum 5 years of experience.
– SAP ECC knowledge is a must & professional level in Excel and Power point.
– Experience in direct store delivery logistics planning including the reversed operation.
– Familiar with Kaizen approach of solving problems with continuous improvement mindset.
Benefits and advantages :
- Salary: AED 15,000 to 20,000 per month inclusive of fixed allowances.
- Health insurance
- Free accommodation.
- Visa services.
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